Goal: Allow users to venture into unmapped areas of a ski resort and be able to return to a desired chairlift.
Audience: American snow sport enthusiasts 18 to 35.
- Mobile phone GPS
- Glass/on-screen projection system
- Bluetooth connectivity between goggle and mobile
- Rerouting navigational system.
- Virtual guide that can be seen on the goggle’s screen.
Possible Constraints: Receiving a signal at all times while in the mountains.
Survey: Extensive interviews with six avid snow sports enthusiasts of intermediate to expert skill level, four snowboarders and two skiers.
Liam Addison, 24
Sales Representative for Sales Force, average yearly income 53k.
Lives in Denver, Colorado.
“I’ve been snowboarding since I was young and really enjoy the snow, but I get really bored with most of the groomed runs and like having less crowded terrains to explore.”
Liam enjoys dogs and his job because of the flexible hours and ability to work from home. Liam wants to continue working for Sales Force because their work schedule provides him with enough free time to snowboard. He aspires to get a promotion within the next five to eight years so that he can afford to start a family. Liam makes an effort to stay healthy and tries to eat good quality foods, though he sneaks in the occasional cheeseburger. His main annoyances are crowding, both with summit skiers and traffic on the road. He also dislikes when the weather men are incorrect and he wears the wrong cloths and ends up being too hot or too cold for the day.
Liam's Goals: Stay safe, create a more enjoyable off-trail experience and avoid crowded situations as much as possible.
Models of goggles, POV video games, current navigational options
The fun part
Liam decides he wants to spend his day off snowboarding. He wakes up early on a Saturday in order to beat the crowds and arrives at the resort just as they are opening. After he gets his lift ticket, he uses his goggles to find a chair that has the least amount of wait time. He then goes down a couple of groomed trails to warm-up. As the day goes on, the resort starts to fill up with more people and Liam begins to get agitated with the crowds, snow school classes and unexperienced snowboarders. He takes a chairlift up to the highest point of the summit and uses his goggles to select a return chair, which allows him to go off the trails and escape the crowds. After enjoying a mountains worth of untouched terrain, he begins to reach his return chair, a warning light flashes and he begins to follow his navigation back. Once he’s on the chairlift back to the top of the mountain, he picks another return chairlift and plans his own way back down.
1. Find the chairlift with the least amount of congestion.
2. Select the chairlift and start the navigation system on the goggles (directional arrow appears when task is complete).
3. Change chairlifts using only the goggle system.
No issues finding the chairlift selection. Users easily grasped the buttons on the goggles as the means to scrolling through the chairlift options even though the iPad substitute was slightly limiting. The product could benefit from a clearer indication that signifies when to switch to goggles from the initial mobile phone set up.
Visual signifier or color coding the congestion level of chairlifts will make selecting the less crowded chair significantly easier (green for light, yellow for moderate and red for heavily congested).
Selecting a new chairlift using only the goggles was a little problematic. The double
tap feature through InVision also didn’t help since it was very fickle when working with an iPad. The product will definitely come with a small instruction booklet to help the first time user but the overall order of steps will be very straight forward after the first use.
The goggle's chairlift map screen could benefit from visual signifier or color coding to indicate congestion level. The chairs that are closed should have an X through them and possibly have a reopening time indicator so users know when the chair will be available.
Adjustments need to be made so that when the user exits the navigation to pick a new chairlift, the chairlift menu starts the user off on the chair that they currently have selected. Ex) If user currently is in navigation for chair #4 and then goes to the chair selection menu, it should start off on chair #4, not chair #1.
The summit home page underwent some alterations. The selection's order was changed to better reflect the options the user will most likely want to access. The improved order now reads Trail Map, Chairlift Status, and then Summit Info. The older version's order was Trail Map, General Info and then Chairlift Status. This new order accurately reflects the thought process involved with chair selection. User's need to know what areas of a mountain are associated with each chairlift, then once they have a general idea of the location they want to explore, they can fine tune their decision based on the chairlift's average wait time.
By eliminating a non-essential instructional opening screen, the double tap feature was able to then become a single tap. The presents of a double tap when in cold environments has potential to be very problematic and the single tap feature made the goggle (iPad) testing significantly more successful.
The congestions of each chairlift is now represented by a mono-chromatic bar chart, making chairlift selection faster and easier. The color coding of green, yellow and red was explored but the bar solution fatigued eye to a lesser degree.
Initial arrow style navigation for the goggle screen was changed to a marker that would stay a constant distance away until the user arrives to the chairlift. This change will resemble group riding in a follow-the-leader formation and will obstruct less of the rider's vision.